The customer experience for smoother car washes
A simple, frictionless customer experience is at the core of Tommy’s Express success.
Now, the car and customer are recognized by automatically reading the license plate; the member can register and control the membership remotely, using advanced digital tools.
A member can choose either a single wash or an endless amount of them, valid at any Tommy’s Express in the United States. While registration using RFID technology can take up to one day, Tommy’s Express handles it in mere 45 seconds.
Better operational management
The Manager application handles chemicals amounts, guarantee requests, purchase orders and other expenses. It also provides valuable analytics about customer behavior and gives the entrepreneurs a clear overview on every unit’s turnover and financial results.
Vincit played a significant role at the starting phase of Tommy’s Express: the agile, solution-oriented approach has resulted in a long-term companionship.