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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Case Tommy's Express: Digital franchising solution supporting fast business growth

INTRO

Tommy’s Express car wash chain has quickly risen into one of the fastest growing franchising businesses in the United States. Thanks to a new digital solution, member registration takes only 45 seconds to complete. Both members and entrepreneurs praise the convenience and reliability of the system. 

The future-proof franchising solution for smoother car wash

As Tommy’s Car Wash Systems began building its franchising chain in the middle of 2010’s, the cars arriving to the washing station were typically recognized by scanning the RFID sticker in the window. As this technology required member registration on the spot, both customers and the car wash personnel found it inconvenient and challenging.

Tommy’s Express wanted to simplify the process to be able to guarantee the best possible customer experience. The main emphasis was put on technological development, with the ultimate target to create a steady, scalable technology that would support the franchising chain in its quest for fast growth.

Our expertise used in this case:

  • Service design

  • Visual design

  • Data and analytics

  • UI design

  • Software development

  • Machine learning

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