Kattotutka

The existing KATTOÄLY® portal provided information for customers about their buildings’ history. The service was based on off-the-shelf components and required customization for each customer, meaning it was difficult to scale and add new features. 

Vincit had already worked with Kattotutka to develop their custom-built ERP system – and Kattotutka wanted to continue using our expertise to offer more real-time data about roofs to their customers. There were many open questions related to building a new customized service that would require definition and clarification before the development could start.

The process started with a 5-day design sprint where we defined the service vision, ideated and prioritized solutions, prototyped the solution, and finally validated the service concept with real customers. After the design sprint, we moved on to a definition project to create a “minimum lovable product” – a first version of the service where we built as few features as possible but without sacrificing quality and polish. This meant prioritizing the features that would be available and creating the design of the service. We also made a roadmap and kicked off development in parallel with the definition project.

We piloted the first version of the tool with a select set of customers, and we used their feedback to further develop and improve the service. We've also held a second design sprint to refine new ideas and features and validate them with customers. In addition to this, our team iteratively developed the service constantly. The latest version is now being rolled out across a wider customer base. 

With the KATTOÄLY® service, customers can see the maintenance and repair history of all their roofs, the current situation, and future needs at a glance – easily accessible with any device. This real-time information enables them to manage their properties while saving working time. With this service, customers can effectively predict and take control of the total costs caused by roofs.

Customer loyalty

Competitors don’t offer this kind of service, which is free for Kattotutka customers. By making it easy to learn about their property’s condition and order repairs, the KATTOÄLY® portal helps increase customer loyalty.  

More sales with less effort

Kattotutka customers can order repairs through the KATTOÄLY® portal, which makes life easier for customers as well as Kattotutka salespeople. 

Scalability without variable costs

Providing data and an overall situation to customers no longer requires customer-specific manual work. Automatic user management ensures that each customer immediately sees all the information about their own properties. This enables scaling the service to the entire customer base without increasing the maintenance workload significantly.

Offering a unique tool

At the moment, Kattotutka is the only real estate repair company in Finland offering this kind of service, making them a forerunner. The portal fits their strategic goal of having the best customer experience in the real estate industry. 

Focusing resources for maximum impact

We prioritized development efforts based on feedback to make sure we used the available resources to create something that really brings value to Kattotutka and their customers.