All public sector services must be made equally accessible to all citizens. Digitalization is not the goal, it should be a means to an end, increasing efficiency and reducing complexity. Each and every digital service, solution and application must be designed and developed in a way that serves the needs of the citizens, while also providing value for governance.
Public sector services have the most diverse user base of all. This means that user-centric design plays an emphazised role, as well-designed services can benefit the widest range of people. Understanding varied user needs and accounting for reduced abilities are critical to ensure that no one gets left behind!
