The banking, financial services and insurance sectors have seen an unprecedented wave of changes. Companies are trying to balance with the chasm between robust legacy systems and the urgent call for modern digital tools in order to stay afloat in the rapidly reforming market with changing regulations frameworks. Investing in new technology will make it easier to cope with the changes and meet evolving customer expectations.
Key industry challenges
Legacy systems and operating models are coming to the end of their era
Customer-centric omnichannel experiences are challenging "product line" based models
New technological enablers create new business and operational models
Laws and regulations are being updated to ensure safe and accessible services
Banking, finance and insurance companies ready to reinvent their path to success should look at the opportunities digitalization offers: improving customer service, increasing flexibility of business and efficiency of operations. To stay in the game, they should be actively breaking free from outdated ways of working and innovating new approaches for omnichannel customer experiences and the utilization of data. Enhanced capabilities, such as personalization of service experiences, predictive analytics, transparent case-handling and seamless chain-linked services may offer a way forward.
We are committed to building digital tools and services that are designed to:
1) Make customers' and experts' lives better
2) Produce concrete business value
3) Be secure, accessible and adhere to all financial regulations. We also try to go the extra mile to ensure that all of our digital creations are sustainable.
Aiming, analyzing and visualizing
At the start of a development project, our team focuses on targeting the service perfectly. Our experts study actual users inside and outside your company, analyse potential business impacts, and scope out the technological pricetags of different alternatives.
Building and iterating
Often, we design a zero-code prototype and execute a fast acid test to the service. We can design and develop an actual pilot version and roll it out to a first wave of users to study its impact. Each time, we use agile methods to ensure that we are able to adjust the product's course toward the best possible first version.
Gathering and utilizing data
Smart data tactics are baked into our projects. We use transparent and fair ways to gather data from the usage of the system. The data is used for maximum benefits: the users, the system's development and the business owner's needs to assess success.
Become agile and customer-centric
Our hands-on, co-creation-based consultation packages help you identify and describe key customer journeys that will be used to lead all digitalization and process-development activities. We also offer agile coaching and training during design and development projects to help your organization adapt to modern SW development practices.