Banking and insurance
Why
The banking, financial services, and insurance sectors are experiencing a lot of changes. Companies are trying to balance between legacy systems and the need for modern digital tools in order to thrive in a rapidly changing market. Investing in new technology makes it easier to deal with these changes and meet evolving customer expectations.
Key industry challenges
Legacy systems and operating models are coming to the end of their era
Customer-oriented experiences across channels are challenging product-line based models
New technologies create new business and operational models
Laws and regulations are being updated to ensure safe and accessible services
What
Banking, finance, and insurance companies should look at the opportunities digitalization offers: improving customer service, increasing business flexibility, and improving the efficiency of operations. To succeed, you need to break free from outdated ways of working and innovate new approaches for customer experiences and the use of data.
Things like personalization of service experiences, predictive analytics, transparent case handling, and helpful services offer the best path forward. We’re committed to building digital tools and services that are designed to make your customers' and employees’ lives better, produce concrete business value, and be secure, accessible, and adhere to all financial regulations. We also try to go the extra mile to ensure that all of our digital creations are sustainable.
How
We use a co-creation process that is based on a proven methodology from successful projects. We start by targeting the service to ensure the target is clear. We then use agile methods to build and iterate the service. We also continually gather and analyze data to ensure that changes can be made for the benefit of all.
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01.
Aiming, analyzing and visualizing
At the start of a development project, our team focuses on targeting the service. Our experts study actual users inside and outside your company, analyze potential business impacts, and scope out the technological price tags of different alternatives. Our hands-on, co-creation-based process helps you to identify and describe key customer journeys that will be used to lead all digitalization and process development activities.
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02.
Building and iterating
We often design a prototype and do a fast test of the service. We can design and develop an actual pilot version and roll it out to a first wave of users to study its impact. We use agile methods to ensure that we can adjust the product as needed to create the best possible first version.
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03.
Gathering and utilizing data
Smart use of data is important. We gather data from your system to make changes that benefit users, the system's development, and your needs.