From an order-channel redesign to a relationship built on trust
The collaboration with Vincit begun four years ago with the modernization of the pharmacy order system that was then in use. Vincit’s design and technical expertise convinced Tamro, and the collaboration soon expanded into the development of the entire MyTamro platform as well as the services built on top of it.
Along with innovating the functionality of the platform and various new services, a key goal has been to improve digital customer experience.
An interesting advantage offered by such an integrated solution platform is that detailed user rights management and compliance with official regulations allow for third-party services to also be added to MyTamro. The platform thus connects experts from different fields and helps streamline everyone's work.
Vincit and Tamro both praise the cooperation, team spirit and cross-organizational development activities. Tamro sees Vincit as a reliable long-term partner for the future development, both tactical and operational, of the service platform. The cornerstones of daily
collaboration are openness, honesty and mutual trust that has developed thanks to high-quality inputs.
It speaks volumes about the success of the collaboration that Tamro's Net Promoter Score is now extremely high: the customer experience delivered by Tamro’s services has taken gigantic leaps forward. Simply put, users now love MyTamro.