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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Case OmaM2: Comfortable everyday living using a customized digital service

INTRO

The tenants of M2-Kodit recently received a service upgrade that has had a significant impact on their customer satisfaction. Using the OmaM2 portal, designed to provide effortless services and even out peak times, the residents are now able to contact tenant services around the clock. The project was driven by a desire shared by M2-Kodit and Vincit to hear and serve the residents in the best manner possible. The long-awaited digital service channel has been an undeniable success.

Improved customer service through a multichannel approach

M2-Kodit, owned by the Y-Säätiö Group, was looking to improve its tenant services and the residents’ customer experience. The company had set the implementation of multichannel customer services as one of its strategic objectives. A digital service channel had also been an often-requested feature in customer feedback.

The digital channel was built to give the tenants of M2-Kodit the opportunity to receive service at a time of their choosing and without standing in line. The project also aimed to increase employee satisfaction and make resourcing more efficient by evening out monthly peak times at the customer service. Wishes expressed by the residents’ committee, including the possibility to easily switch apartments with another tenant if necessary, were also taken into account in the development of the digital service channel.

Our expertise used in this case:

  • Agile development

  • Data integration

  • Software development

  • UI

  • UX

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