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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Case Alko: Efficiently fulfilling customers’ wishes – the Alkotoive service welcomed enthusiastically around Finland


The introduction of the Alkotoive (lit. ’Alko wish’) online service brought the Finnish alcohol monopoly Alko’s customer requests into the digital age. The first version of the service was developed during a three-week sprint, and after a successful pilot, Alkotoive was rolled out to Alko stores across Finland. The number of incoming wishes has exceeded all expectations.

Modernizing customer wishes and their management

Alko has always been collecting customer requests but lacked a process for their management. Wishes were written down at the stores but no one knew how many requests there were and whether they were handled in a balanced way. To modernize the collection of wishes, Alko set out to develop a user-friendly digital service.

The challenge was taken on by Alko’s Innovation Lab, whose main partner is Vincit. Innovation Lab is a place for refining ideas that show potential for development and for testing technological innovations with light prototypes. The best ideas are selected for further development and broader use throughout the chain of Alko stores.

Our expertise used in this case:

  • Data

  • Software development

  • UI

  • UX

  • Web development

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