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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Case Śnieżka: C/4HANA puts the customer at the heart of business at Śnieżka

INTRO

As the market leader in the paint and varnish industry in Poland, FFiL Śnieżka faces significant challenges on the market – ones connected with increasing the quality of customer service and ensuring a positive customer experience.

Omnichannel customer service

By providing one, shared system that supports both current and future business processes, customer service, multi-channel contact, service and marketing, SAP Sales and Service Clouds perfectly responded to the needs of FFiL Śnieżka.

"The implementation carried out by you means that departments can use one solution suited to their needs. Working within a single business object means that customer service and customer verification has become faster and more transparent."

Our expertise used in this case:

  • SAP Marketing Cloud

  • SAP Service Cloud

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