Public sector operators and organizations are facing a multitude of challenges. Meeting climate goals requires drastic changes to be made to current consumption models. Population aging lowers tax revenue and disrupts existing cost structures. Furthermore, there is a constant need to increase efficiency in processes and service delivery. Proper utilization of digitalization will enable the public sector to renew and restructure its operations and services in order to better meet the requirements of the post-pandemic world.
Most public sector organizations have been utilizing digital processes and customer service channels for a good while. It is now time for next-generation solutions with improved efficiency, customer-centricity and guaranteed accessibility. True inclusivity in society means that everyone, from the elderly to people with disabilities, has equal access to online services. The public sector should lead by example.
Digital accessibility for a truly inclusive world
Accessibility and data security are key requirements for public sector digital services. Organizations that were among the first to adapt digitalized processes, services and applications are now facing a generational shift. Old services need to be updated with accessible user experience design at the center of development.
At Vincit, we constantly work with the latest technologies, as well as new approaches, to service design and software development. We can help you level up your old digital solutions and create new ones as needed. Let's make innovation and experimentation the drivers of your service and productivity reform.
1st generation digital services become outdated
Multiple data sources used
Imminent need for generic data access
Cloud is everywhere
Data security against hybrid threats
Utilization of platform thinking
Need to preserve the value of past investments
Using digitalization to combat climate change
Digital public sector services accessible to all
All public sector services must be made equally accessible to all citizens. Digitalization is not the goal, it should be a means to an end, increasing efficiency and reducing complexity. Each and every digital service, solution and application must be designed and developed in a way that serves the needs of the citizens, while also providing value for governance.
Public sector services have the most diverse user base of all. This means that user-centric design plays an emphazised role, as well-designed services can benefit the widest range of people. Understanding varied user needs and accounting for reduced abilities are critical to ensure that no one gets left behind!
Agile, accessible and secure software design and development
We are familar with all the steps and dependencies in public sector software development processes. We can support your organization all the way from designing service concepts and architecture to the continuous development and upkeep of cloud-based software solutions.
Citizen-centric service design and SW development
We know how to ensure the usability, accessibility and security of digital solutions. We can design simplified and streamlined workflows for all the citizen-facing activities your organization has to offer.
We opt for agile service development processes in our projects. This means you get fast delivery and innovative concepts.
We are already very familiar with large and complex development projects, common in the public sector. This means we also know how to handle them in a cost-efficient and predictable manner.
Accessible digital services for the public sector
Accessibility design and audits
We can design and perform audits for your digital services according to WCAG 2.1 requirements.
No project too large or complex
We are particularly good when it comes to handling large and complex assignments; and even better in greenfield projects.
We know how to make your digital services reliable and secure.
We are compretent at using service design to help enhance not just usability but also the governance of your services.
Quality managed process development
We enable efficient digital transformation for public sector services, following QMS and best practices in SW development and data management.
Just drop us a line and we'll get things rolling!
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