iLOQ

iLOQ is a fast-growing Finnish technology company that leads the transformation of the locking industry by turning mechanical locks into digital tools managed by mobile phones.

iLOQ needed a strategic partner who could implement business-critical solutions. These solutions included: 

• a new partner portal that would help dealers to sell their solutions

• a supplier portal to make supplier relationship management more efficient, transparent, and collaborative

• partner program development to grow their business by leveraging partnerships in a way that’s scalable and mutually beneficial

• collaboration APIs to allow services to integrate and work together to support teamwork, communication, and productivity

• continuous development to ensure that services get new features and work as smoothly as possible

   

We help iLOQ to engage partners and different stakeholders to map out the needs and pain points of the partner and customer journey and prioritize development based on business and customer value. iLOQ benefits from our service, concept, UI/UX, and architecture design and implementation. 

We are iLOQ’s strategic partner, blending technology expertise, business development, and design. This means not only building software, but also helping iLOQ identify new opportunities and validate ideas.

As one example, we created the iLOQ Partner Portal, which provides tools for personnel know-how, customer support, marketing, branding, and innovative business development. In addition, we designed the iLOQ Partner Portal as a channel that makes handling daily routines easier. The portal allows information distribution, communication, and order-placing to run smoothly.

After the partner portal, we’ve implemented several other business-critical services for iLOQ that take into account major system architectural decision steering, quality processes, service level agreements, and system longevity. Our goal has been to create the tools they need to promote B2B collaboration, both with partners and suppliers, as well as improve internal processes. 

For iLOQ, Vincit Care means that their digital services will work as smoothly as possible due to our ongoing monitoring, bug fixing, and continuous development. By combining technical expertise with a customer-centric approach where we develop and build new features in collaboration with the customer, we help ensure that digital platforms, applications, and services remain reliable, stable, and future-proof.

A successful start to our cooperation

The iLOQ Partner Portal was our first project with iLOQ and has had a positive impact since it was launched in 2019. The dealers have been satisfied with the new service and the portal supports a significant amount of iLOQ revenue. We have continued to develop the partner portal as needed for iLOQ to introduce new features and make sure it continues to be as impactful as possible. 

Continuing a long-term partnership 

The launch of the partner portal was just the first step on a long journey – the desire to support dealer success and productive work remains strong. In addition to developing the partner portal further, we’ve continued our partnership with iLOQ by building a supplier portal, developing their partner program, and creating APIs for easier service integration.

Improving business processes

The new solutions we’ve implemented support iLOQ’s continuous push for better results, safety, and sustainability. These solutions allow for high-quality digital partner and supplier experiences, help dealers’ work with end-customers, and offer tools for more innovative business development.