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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Case Finnair: Service design makes optimization work fly

INTRO

The operating model developed by Finnair helps the company’s Control Centers in managing the effects of delayed flights. The company wanted to enhance this essential optimizing work, and Vincit was invited to throw in its service design expertise. As one result of this collaboration, the pilots were engaged in decision-making, and the information flow was lifted to new heights. 

Every change creates a chain reaction

With the latest renovations, the Helsinki-Vantaa airport is a world-class entity that will be able to serve up to 30 million passengers in a year. It is also Europe’s leading transfer hub for passengers arriving on long-haul flights and continuing their journeys. The role of a network carrier requires extremely precise procedures from Finnair, as flight schedules change continuously. Even one flight’s delay causes a chain reaction that requires prompt decisions about what to do next. This is where cost information on the alternatives becomes essential, not to mention the total effects.

When the right information can be delivered quickly from the large mass of data, those making the decisions have a reliable foundation for choosing the measures that benefit both the passengers and the airline the most.

Our expertise used in this case:

  • Designing collaboration and communication channels

  • Defining responsibilities

  • Planning and executing the training

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