Case iLOQ: Partner portal is the digital key to success 

Design

INTRO

iLOQ revolutionizes locking and security business and operation models with smart, digitally functioning comprehensive solutions. At the core of this work is the dealer and partner network, for whom Vincit helped develop iLOQ Partner Portal to break down the traditional barriers of B2B collaboration.

New times, new tools

iLOQ decided to thoroughly revamp structures that have taken decades to form and turn digital opportunities into improved partner experiences. The objective was to build a portal that genuinely helps the dealers by providing tools for issues such as personnel knowhow, customer support, marketing, branding, and innovative business development. In addition, the iLOQ Partner Portal was designed to be a channel that makes handling daily routines easier by enabling information distribution, communication and order placing to take place as smoothly as possible.

Our expertise used in this case:

Service design
Concept work
UI/UX design
Architecture

solution

A service chain with every link stronger than before

Managing the end-customer’s life cycle in a holistic way provides several points of encounter, where the dealers can make a positive impact. iLOQ Partner Portal pays attention to every link of the service chain and all the needs of their partners. In addition, the portal is a part of iLOQ’s continuous change towards better practicality, economy, safety, and sustainability. It enables providing high-quality digital partner experiences, helping the dealers’ work with end-customers as well as offering tools for more innovative business development.

A good start to a joint journey towards mutual success

The launch of iLOQ Partner Portal went well, and the portal has already shown initial positive effects. The dealers have been satisfied with the new service, which means that good collaboration and agile portal development with Vincit continues. iLOQ states that the launch was just the first step on a long journey; the desire to support the dealers’ success and productive work remains strong.

Our customer tells

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The new tool helps our dealers to take better care of their customers. It is now ready – we are very satisfied with both the outcome and the collaboration with Vincit. When it comes to this kind of ventures, the architecture is never quite finished: together, we keep developing the service further.

Jukka Penttinen, Digital Transformation Manager / iLOQ

About iLOQ

iLOQ is a fast-growing Finnish technology company that leads the transformation of mechanical locking by turning mechanical locks into digital, mobile phone -based access management. iLOQ’s solutions are based on self-developed innovative technologies and patents that enable electronic locking without batteries or cables. iLOQ replaces mechanical and electromechanical locking systems with sustainable solutions that eliminate the problems related to copying and losing keys, at the same time reducing both maintenance need and life cycle costs. www.iloq.com.