Tatu Könönen
May 25 2022
To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics.
For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.
All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.
Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.
Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.
Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.
While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.
May 25 2022
In short, by leveraging data for customer value. Sounds simple, but it is in fact quite complex.
Most existing companies will need to rethink their approach to service and product development to ensure they deliver customer value. Because, what matters most in the future is not the unique features you have spent years, if not decades, finetuning. It is now all about the customer: How easy, practical, and enjoyable the purchase and use of your offering is for them and how well you manage to fulfill the customer’s needs when it comes to support, services, repairs and even recycling.
Those who successfully deliver the best customer experience throughout all touchpoints on the buyer’s journey triumph.
True customer-centricity requires parallel development tracks:
These steps illustrate a way you could start delivering replicable customer value that will drive engagements and loyalty. More business and smarter business with better CX means more profits.
The most notable digital ecosystems have been created by, and are still associated with, industry disruptors. But as the range of network increases, their benefits start to allure more and more companies.
Existing “transaction platforms” can offer immediate market access but serious companies in the trade industries might want to look a bit further. What they should ideally be exploring or considering is "innovation platforms", shared technology frameworks upon which to build their own future and fortune.
Understanding the myriad dynamics at play in a platform business isn’t necessarily easy. Becoming a part of an evolving and complex ecosystem will require a new strategy and approach to service delivery as outlined above. One of the most important decisions is whether you become a chief architect of an ecosystem or a complementor in one.
We can help you. At Vincit we have been helping businesses thrive in digital environments for decades. We can deliver business consultancy with focus on creating customer-centric platform strategies. We are best known for the design and development of user-centric and data-driven digital services, which in this case translates into e-commerce ecosystems that span all processes from sales, marketing, and customer service to delivery & backend operations. To ensure your future in digital commerce is long and bountiful, ensuring top-level security and continuous development play a crucial role too. We’ll stay with you on that leg of the journey as well.
To recap, the future success of your business relies not on you and your product features. Not even on our ability to coach, mentor and build a future-forward e-commerce platform for you. What determines a winning outcome is your ability to focus all efforts towards one goal: providing value for your customers by leveraging data.
For further reading, check out how we helped iLOQ, a digital locking technology innovator, employ a partner portal for service delivery excellence.
Ready to dominate digital? Our 13 years of experience allows us to handle any idea, big or small.