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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Customer Experience Agency

Customer experience advisory Efficient customer acquisition, high-end experiences and personalized journeys

In today's fiercely competitive landscape, modern sales functions need all the help they can get. Well thought out sales, marketing and customer service processes coupled with data-based tools like modern MarTech and CRM solutions help save time and increase the profitably and efficiently of your sales.  

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Siloed sales and marketing

If your sales and marketing departments lack well-defined processes and integrated systems, customer acquisition and expanding existing relationships are much harder than they need to be.

Sales people need better tools

Companies with high-quality sales processes are more successful. B2B sales are challenging when the solutions are complex and constantly evolve while customers expect the best customized solution fast.

Customer data scattered around

Sales teams can end up spending a lot of time obtaining customer-specific information, like recent activity, current financial status, order tracking etc, if the data needs to be collected from separate systems. That is not just time that gets wasted, the service experience becomes poor if it takes too long.

Poor use of marketing tools across the company

Lots of companies use a marketing automation system, but if it isn't integrated into sales and commerce systems, it's not bringing in the full benefits. When all systems are interconnected, customer data can be used for personalized and omnichannel service delivery.


Data is your best companion when you want to excel in customer care. You need modern tools and fully integrated end-to-end data systems in order to build customer care models that deliver value and grow your business efficiently. With full customer data, you can master customer communications, solve everyday challenges as well as understand and plan different scenarios.

Customer experience advisory

How to go forward?

If you are looking to increase sales, you need more efficient customer acquisition. To convert and retain customers, you should be looking to deliver high-end customer experiences and personalized journeys. An end-to-end customer experience agency can help you achieve this. Equipped with data from all your sales, marketing and customer care processes, you can streamline lead generation, enhance communications and expedite customer service.

Our customer experience agency will help you select the smartest MarTech, CRM, and CPQ tools and employ them to their full benefit. With a customer data platform, we can help align the data from all the processes, systems and services you have and use it to deliver seamless experiences across channels to all your customers.

By building a CX stack and tightly connect it to your ERP, you are able to benefit more from your investment. We are happy to support you in choosing the best alternatives regarding CX stack and can recommend integration options, based on both technical and business perspectives, ensuring your business will be fully connected.

Vincit is also available to support you with S/4 HANA advisory.

How can our customer experience agency help you win

  • Discovery & design led by an experienced team to reach your targets

  • Design of a future architecture and roadmap

  • Introduction of new and integrated features to bring more value

  • Implementation and integration of a sales, marketing and customer service data solution

  • Continuous development to actively help your sales team win

  • We remain by your side, taking responsibility for the continuous development of your digital solution.


Let's create a superior customer experience engine to boost your sales

Our customer experience agency will help you utilize the smartest digital sales and marketing automation solutions, customer data platforms and analytics tools to boost your sales engine.

First, we will focus on your company's individual situation and targets. Next, we follow our unique approach to creating the perfect CX solution for you. If you are just getting started on your CX journey, we can discuss extensive business consulting and advisory first. Our goal is to build a long-term partnership with you, making incremental updates to your systems to help you stay on top of the market.

Superior customer experience engine to boost your sales
Discovery phase

During discovery, we strive to gain an understanding of all requirements, different business units' needs and your customers' buying behaviour. These insights are gained though a series of interviews and discovery workshops.

Design phase

During the design phase, we formulate your customer journeys and create customer care models. We plan processes and system integrations, then construct a backlog and help you decide on priorities.

Build phase

During the build phase, we introduce sales, marketing and customer service tools and handle their integrations to data platforms in agile sprints. We can add reporting and supportive scorings, or bring in external customer data for a wider view.

Further development

We continuously analyze, iterate and further develop the tools you have adopted. In the spirit of an ongoing partnership, we also offer support for system users according to their needs.


Customer experience agency & solution implementation services

Growth marketing advisory

We can help recognize bottlenecks and low hanging fruits along your customer journeys. We deliver improvement ideas and optimize your marketing for the right channels, topics, markets and buyer personas​. We can also develop your website or online store to support conversion​s.

Marketing automation tools

We can help you choose the right tools, and set them up so that you can use data for forecasting and analytics. Our services include marketing automation and customer journeys, smart product recommendations, personalization, segmentations, customer churn forecasts and shopping behavior analysis.

Sales process advisory

We can help recognize issues within your sales process and point out helpful additions, such as lead-to-customer optimizations, account-based sales and marketing plans, target planning, forecasting, data enrichments, etc.

CRM system implementation

We can help you choose a CRM system and implement it for you, taking care of integrations to ERP, commerce, marketing and other systems. We can help streamline Lead-to-Order processes including pipeline management and enable 360-customer views, analytics, scoring and smart product recommendations. We can even help build mobile applications for sales.

Configure-Price-Quote implementation

We can help you utilize CPQ systems, sales and product configurators integrated with ERP, and enable you to take on smart services, like pricing optimization, contextual pricing and profitability monitoring.

Field service management implementation

With FSM, we can deliver service coordinator tools, automatic updates for customers, technician's tools, link to invoicing, automatic reporting, customer portals and integrations to ERP processes.

Customer data platform

We can build a custmer data platform that brings together all customer-related data from all the different sources. This will enable you to reach a full 360 view and understanding of your customers. Our services include segmentation and customer-journey design.

Experience Management

We can help introduce product, customer and brand experience management into your organization. We will integrate the system to your current solutions and processes to ensure all relevant data is gathered for maximum impact analytics.

Customer service cockpits

We can help you with contact center integrations with an easy-to-use agent cockpit, that includes process design and integrations. This can include ticketing processes, product questions, returns, connected to various communication channels, like e-commerce, e-mail, telephone, social media and chat.

Our technology partners

Just drop us a line and we'll get things rolling!

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