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Wholesale and retail

Data-empowered digital commerce

To stand out in the global competition, wholesale and retail companies need to tap into process and customer data and think about the value they can extract from analytics. 

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Manufacturing industries

Customer-centric, data-led manufacturing

For manufacturers, true digital transformation starts by envisioning where in the value chain can data be applied to make a difference.

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Public Sector

Accessible and intuitive public services

All public sector services should be designed to serve citizens first. Digital solutions and applications must be easy to use, despite physical and cognitive disabilities.

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Energy and utilities

Dynamic and resilient energy economy

Digital processes and data-led services help energy and utility sector companies develop a stable energy offering with transparent, customer-centric services.

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Digital platform economy

Fast-tracking innovative business models

Shared platforms offer fast entry to new markets, cost-efficiently and scalably. But lasting value add comes from cross-industry collaboration and linking products with complimentary services.

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Banking, finance and insurance

Agile business, customer-centric services

Digitally disrupted, the companies in the banking, finance and insurance sector must actively innovate new approaches to build omnichannel customer experiences that fully utilize data.

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Medical devices manufacturers

User-centric healthcare applications

While medical device software is strictly regulated, there's room for innovations that make life easier for patients and caregivers. Stable and secure data flow is a must.

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Service Design

Service Design Valuable services and meaningful user experiences

In a saturated market, if you want to roll out a new digital product and ensure it is a success, you need to put user needs and desires first. With value-based service design, we can create user experiences that provide impact to your customers and your business.  

Dive in

Dive in
Why
Experiences that stand out

In order to create new digital services and solutions that the users – whether customers, employees or others – will love, you need to start by acquiring a thorough understanding of them and their needs. Then use those insights as the basis for the customer experience and user interface design.

Sustainability builds lasting competitive advantage

For long-lasting business benefits, companies launching new digital services need to make sure that they are meaningful. The services need to cater to the actual needs of the customers, but also be feasible enough to develop and operate on their own so that they provide value for years.

Deeper connections last

As with any digital products, the best ones should reflect the shared values of the company and its customers in order to build loyalty. Great design can be used to connect deeper values, such as sustainability and empathy, to the way the needs of the users, customers and employees are met.

From broad concepts to engaging story

You can recognize good design when everything – the layout, the visuals, the words and the flow – are all consistent, tell the brand's story and reflect its values. Great design does all that AND stems from true customer understanding and user empathy.

What

Service design is about balancing user needs with your business goals and provides the framework for successful digital products. From concept creation to user interface design, the needs of the user should be placed front and center. Fulfilling needs is equivalent to providing value. Value turns into loyalty and provides lasting benefits to your business.

Valuable services

Great service design creates lasting impact

Whether you are creating digital products or services for consumers or business users, the quality of the user experiences is what matters. To ensure your product or service meets its goals, it's best to test the outcome as you go along: Build, validate, improve and repeat until the design serves its purpose.

We believe that iterative design, taking rapid steps and learning from findings produces the most valuable and sustainable outcomes.

The outcome

  • Genuine customer-centricity

  • High-level ideas crystallized into sustainable concepts

  • Digital services accessible to everyone

  • Products, services and brands that reflect values

  • Solutions built iteratively using validated data

How

Let's use service design to solve complex challenges

We combine analytical and creative minds with data and intuition to dig deep into customer understanding. By utilizing design thinking and service design methods, rapid iterations and our diverse expertise, we can create world-class experiences for brands, their digital services and touchpoints.

Let's use service design to solve complex challenges
Multidisciplinary collaboration

We use diverse teams to create the most valuable outcomes. Combining design, technology and data talents, we find the sweet spot for your services and tackle challenges unlike anyone else.

Vision into action

We deliver strategic thinking with hands-on execution, without dropping the ball. First, we evision the bigger picture and then put it together for you, making sure the design is accessible for all as well as future-proof.

Lean forward

We like to design and develop in rapid iterations while learning from user analytics and feedback. By testing and validating service prototypes and designs with real-world users, we can create human-centric solutions that stand the test of time.

Positive change

We believe in utilizing empathy in service design and making sustainable choices when we develop services for our customers. By providing long-lasting value for end-users and our customers, we set a cycle of positive outcomes into motion.

Services

Service design and other services to benefit your digital offering

User needs and business value

Understanding user needs and our customers' strategic goals provides the framework for successful partnerships. In close collaboration with you, we can come up with the best business and execution plan for your digital product, service or solution.

Service design

We use service design methodologies and customer insights to create winning services & user experiences. Considering the customer journey, every touchpoint, each channel, different contexts and ecosystems are how we create a truly consistent experience.

User experience design

We combine function with form and ensure we understand the real challenges the user encounters. By validating user needs and empathizing with the users, we can come up with digital experiences that delight everyone.

Agile UI design

User interface is the user's touchpoint to your digital service. Thoughtful user interface and interaction design ensures that your digital service produces the optimal user experience.

Creative design

We can help create concepts as well as define narratives and identities for your brand and product communications to reach a narrative that fits with your audience's needs.

Visual design

We can create striking visual identities and concepts to strengthen your brand. This applies to everything from the design and development of websites and digital experiences to advertising and communications.

Just drop us a line and we'll get things rolling!

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