In the world of digital technology, two commonly used terms are "customer engagement" and "customer experience”. Sometimes these two terms are used interchangeably, however, they are not the same. As businesses strive to stand out in an increasingly competitive...
October 10 2023
In today's hyper-competitive business landscape, where the digital realm intertwines with the physical, crafting exceptional customer experiences (CX) and user experiences (UX) has become paramount for success. While these two terms are often used interchangeably,...
October 10 2023
October 5 2023
When developing a new app, one step is often overlooked: styling. Styling can be a little bit like film editing—when it’s done correctly, you hardly notice it; you just know you enjoyed the movie. Untrained eyes don’t see the effort behind it–they simply know that...
October 4 2023
A design system is not only design kits or code used to build modern digital solutions – it’s the flow of interactions and the organization of the people creating digital experiences. In addition to reusable assets and patterns that are used to streamline the process...
February 27 2023
Being awarded with a Red Dot is like winning at the Oscars: it’s a seal of approval that a design is (as we like to say) ducking outstanding. After all, it's one of the world's largest design competitions, with around 20,000 entries every year from major brands...
November 10 2022
Developers often face challenges getting started with Web accessibility due to its perceived complexity and the time involved to ensure full accessibility. But is it necessary to set such a high bar? Why not start with a more attainable goal? For instance, focus on...
September 22 2022
This blog kicks off a three-part blog series where our service designer Pirkka discusses design thinking on the basis of his own mentoring process. In part 1, Pirkka talks about his experiences within Vincit’s mentoring program and shares how it shaped his views on...
August 25 2021
The circular economy is the hot topic of the day. It offers solutions to climate change and creates new business and growth opportunities for companies. According to Sitra’s evaluation, a circular economy will offer Finland’s economy an annual growth potential of at...
May 18 2021
Part 2: In my previous blog post on human-centered information security management (ISM) I expressed the idea that design thinking and service design methods could be used to develop information security management. In the world of service and product development,...
November 26 2020
Part 1: Due to the recent data breach of the Finnish Psychotherapy Center Vastaamo, information security is once again a hot topic. Last spring, I got to be involved in helping our client develop the information security management system of Finnpark’s Moovy service,...
October 30 2020
In this blog post, I will tell you why building an accessible service is not only the right but also the business-savvy thing to do. I will introduce five ways in which accessibility will improve your business online.
October 21 2020
Have you ever found yourself in a situation where you’ve felt that the challenges of digitalization only present one wicked problem after another? The organization has silos whose walls can’t be penetrated with solutions, you don’t know how to tackle a problem that...
September 28 2020
Every collaboration and project is different but we often hear the same questions about design: Who needs design? How much should we invest in design? Is the purpose of design just to make things pretty? And so on... In this article we have collected top ten...
September 21 2020
There are several ways to enable mobile payments in your app, and each of them is suitable for slightly different situations. When planning the development of your mobile app, it’s good to be aware of the different options and their pros and cons. In the best-case...
June 23 2020
Accessibility does not only maximize the number of potential users in web and mobile applications, but it also supports equality and social inclusion by making sure that the internet is for everyone. After reading this blog post, you’ll know what accessibility means...
March 3 2020
It was a dark, rainy day in Helsinki. A group of CEOs, CIOs, senior research experts, lead service designers, and sustainability managers gathered to Vincit’s office to figure out ways to accelerate the sustainability transition. Although it may have looked gloomy...
December 16 2019
My first impression of the Tesla Cybertruck at the unveiling was similar to many people’s reactions, something like “Uh, what?”. I thought it looked half-baked and awkward, and was actually mad about it. I believe in Tesla’s mission and have been continuously...
November 27 2019
Businesses need to rethink their design strategy to build sustainable products and services that resonate positively with the modern consumer. The strategy needs to be based on a mindset of responsibility, transparency and systemic thinking.
November 13 2019
User Experience (UX) is vital for successful products. It has gone from being a differentiator to being an expectation, at least for most industries. It can be hard to get a grasp on the value of UX work, especially for those who aren’t familiar with the process....
July 18 2019
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June 19 2019
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