Efficient customer acquisition, high-end experiences and personalized journeys
In today's fiercely competitive landscape, modern sales functions need all the help they can get. Well thought out sales, marketing and customer service processes coupled with data-based tools like modern MarTech and CRM solutions help save time and increase the profitably and efficiently of your sales.
Siloed sales and marketing
If your sales and marketing departments lack well-defined processes and integrated systems, customer acquisition and expanding existing relationships are much harder than they need to be.
Sales people need better tools
Companies with high-quality sales processes are more successful. B2B sales are challenging when the solutions are complex and constantly evolve while customers expect the best customized solution fast.
Customer data scattered around
Sales teams can end up spending a lot of time obtaining customer-specific information, like recent activity, current financial status, order tracking etc, if the data needs to be collected from separate systems. That is not just time that gets wasted, the service experience becomes poor if it takes too long.
Poor use of marketing tools across the company
Lots of companies use a marketing automation system, but if it isn't integrated into sales and commerce systems, it's not bringing in the full benefits. When all systems are interconnected, customer data can be used for personalized and omnichannel service delivery.
Data is your best companion when you want to excel in customer care. You need modern tools and fully integrated end-to-end data systems in order to build customer care models that deliver value and grow your business efficiently. With full customer data, you can master customer communications, solve everyday challenges as well as understand and plan different scenarios.
Let's create a superior customer experience engine to boost your sales
Our customer experience agency will help you utilize the smartest digital sales and marketing automation solutions, customer data platforms and analytics tools to boost your sales engine.
First, we will focus on your company's individual situation and targets. Next, we follow our unique approach to creating the perfect CX solution for you. If you are just getting started on your CX journey, we can discuss extensive business consulting and advisory first. Our goal is to build a long-term partnership with you, making incremental updates to your systems to help you stay on top of the market.
Discovery phase
During discovery, we strive to gain an understanding of all requirements, different business units' needs and your customers' buying behaviour. These insights are gained though a series of interviews and discovery workshops.
Design phase
During the design phase, we formulate your customer journeys and create customer care models. We plan processes and system integrations, then construct a backlog and help you decide on priorities.
Build phase
During the build phase, we introduce sales, marketing and customer service tools and handle their integrations to data platforms in agile sprints. We can add reporting and supportive scorings, or bring in external customer data for a wider view.
Further development
We continuously analyze, iterate and further develop the tools you have adopted. In the spirit of an ongoing partnership, we also offer support for system users according to their needs.
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